Your player account may be locked for a variety of different reasons. Common reasons include:
- You closed your account
- You did not complete verification of your account within 30 days of it being requested
- You have an active self-exclusion
- Your account was registered in a country where our services are no longer available.
For further information about your account, please contact support@bet-at-home.com from your registered e-mail address and we will be happy to assist you.