Player protection is extremely important to us. That's why at times our Responsible Gaming team may set a limit on your account for your own protection. If you receive an e-mail that a limit was set on your account by us and wish to have this adjusted, you can provide financial documents to support@bet-at-home.com for our Responsible Gaming team to evaluate along with the limit increase amount you would like.
Please note that providing documents does not guarantee that your limit can or will be increased.
In general, the following documents are required to increase a limit on your account that has been set by bet-at-home:
- A current payslip
- A current bank statement where your account balance and the booking of your salary from the payslip are visible
- (Optional) Proof of savings
If you are self-employed, you can send your last available tax return and a current bank statement with your account balance visible.
If you have already provided these documents recently, we would require proof of additional regular income and/or savings in order to increase your limit.
Further documents may be requested on a case by case basis by the Responsible Gaming team.
We understand that income is a deeply private topic, we assure you that all documents are handled with the utmost confidentiality.